About the company
Insurance Company Credit Europe Life LLC was registered on 28 March 2007. Its sole participant is Credit Europe Bank JSC, part of the international financial group FIBA. CEO: Aliya Ildusovna Valiullina.
Despite the word "Life" in its name, the company currently holds no life insurance licence: it operates under licences SL No. 4117 (personal insurance other than life) and SI No. 4117 (property insurance, written since July 2022). Its main sales channel is the parent bank's branch network.
NRA credit rating: BB+|ru|, outlook Positive (affirmed on 22 September 2026).
Insurance products
- accident and sickness insurance, including cover against dangerous diseases;
- voluntary health insurance and travel insurance;
- personal property insurance and civil liability;
- accident and financial risk insurance for the bank's borrowers;
- group employee insurance.
If your policy was taken out together with a loan, remember the cooling-off period: within 14 calendar days you can cancel voluntary insurance and get the premium back, and if you repay the loan early you may be entitled to a partial refund under the policy terms.
Key figures
According to the Bank of Russia, the company's 2025 premiums were RUB 212 million and claims paid RUB 133 million; market rank 91. In the first half of 2026: RUB 98.2 million in premiums and RUB 64.8 million in claims (rank 90).
Contacts and claims
Phone: +7 (495) 641-26-76, email info@crediteuropelife.ru, website www.crediteuropelife.ru (online policy payment and a pre-trial complaint form are available there). Address: 1 Yermakova Roshcha St., bldg. 1, Moscow.
If an insured event occurs
- Notify the company within the time limit set in your policy and the insurance rules.
- Collect documents: the policy, certificates from the competent authorities or medical providers, receipts and photos.
- File a claim and keep a copy stamped as received or the claim reference number.
- If you disagree with the decision, send a written complaint; individuals can bring a dispute to the Financial Ombudsman before going to court.
Step-by-step guidance is available in our Insured Event section.
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