About the company
Insurance Company Twenty-First Century JSC is a universal insurer from St Petersburg that has been operating since 1994. Its authorised capital is RUB 600 million. The company insures clients in St Petersburg, Moscow and other regions — the Leningrad, Kaliningrad, Moscow, Belgorod, Rostov and Murmansk regions. In recent years it has been actively developing retail sales of motor, accident and property insurance.
The company is a member of the All-Russian Insurance Association, the Russian Union of Motor Insurers, the Union of Insurers of St Petersburg and the North-West, and the National Insurance Guild. Its financial stability is supported by obligatory reinsurance treaties with Russian reinsurers.
Types of insurance offered
For individuals: OSAGO (compulsory motor third-party liability insurance), KASKO, accident insurance, apartment and house, mortgage, medical insurance and travel insurance.
For corporate clients: property, vehicle fleets, cargo, general and professional liability, employee medical and accident insurance.
Key figures
According to the Bank of Russia, in 2025 the company collected RUB 4.1 billion in premiums and paid out RUB 1.9 billion, ranking 48th in the market. In the first half of 2026 it collected RUB 1.6 billion and paid out RUB 918 million (ranked 50th).
NKR credit rating: BBB-.ru, stable outlook (July 2026). Bank of Russia licences SL, SI, OS (OSAGO) and PS No. 2027 were reissued on 30 September 2026 and are perpetual.
Contacts and claims
Phones: 8 800 444-44-21 (free) and +7 (812) 331-25-20; for medical insurance — 8 800 444-49-21; email: main@21-vek.spb.ru. Head office: 57A Liteyny Prospekt, St Petersburg. The website has an insured event section, an office finder and a feedback form.
Under OSAGO, a claim for direct loss settlement is filed with your own insurer. An accident can be registered without the traffic police using the European accident report (europrotokol) if the damage does not exceed RUB 100,000, or up to RUB 400,000 if it is recorded via Gosuslugi Avto or the DTP.Europrotokol app. The steps are described in the Insurance claims section.
If you disagree with a claim decision, first send the insurer a written complaint. For individuals, disputes of up to RUB 500,000 (and OSAGO disputes regardless of the amount) must go to the Financial Ombudsman before court.