About the company

LLC Medical Insurance Society Panacea was registered on 9 October 1991 as one of Russia’s first non-state insurance companies. Today it is one of the largest insurance medical organizations in the Rostov Region’s OMS system.

Panacea has branches and offices in Rostov-on-Don and across the region — from Azov and Bataysk to Shakhty, Novoshakhtinsk and Kamenolomni. Its fully paid charter capital is RUB 120 million. The company has been a member of the All-Russian Union of Insurers since 6 December 2016 and offers a mobile app and a personal account for the insured.

How the company helps insured people

An insurance medical organization is an intermediary between the patient, the OMS fund and clinics. For the insured it:

  • issues the OMS policy and provides an extract on request;
  • reminds insured people about health check-ups (dispanserizatsiya) and preventive examinations through its insurance representatives;
  • checks the timing, scope and quality of medical care and carries out expert reviews following complaints;
  • helps if free care is refused or a clinic demands payment for services covered by the state guarantee programme;
  • advises on choosing a clinic and a doctor and on booking diagnostic tests.

If you need more than the OMS programme offers — clinics without queues or a wider range of services — consider voluntary medical insurance (DMS); employers can look at DMS for employees.

How to choose or change your health insurance company

An OMS policy (compulsory medical insurance) is free of charge — neither the insurance medical organization (SMO) nor a clinic may charge for it. You choose the company yourself, including when you get your first policy.

  • You can switch SMO once per calendar year by applying no later than 1 November, or more often if you move or the company stops working in the OMS system.
  • Applications are accepted at the chosen SMO’s office or policy issuing point, and via the Gosuslugi public services portal.
  • Since 1 December 2022 the OMS policy is digital: the policy number is kept in the unified register of insured persons, and a paper extract is issued on request.
  • The policy is valid throughout Russia but not abroad — for trips you need travel insurance.

Figures

According to the company, as of 1 January 2026 Panacea had 954,368 people insured under OMS.

The money an SMO receives is not insurance premium in the usual sense: funds for medical care come from the regional OMS fund, so such companies are usually not ranked among insurers by premiums. The key indicator is the number of insured people.

Contacts

24/7 line: 8 800 200-08-68 (free within Russia). Head office: 39 Mechnikova St, Rostov-on-Don; tel. +7 (863) 227-51-27, +7 (863) 234-18-99. www.mco-panacea.ru lists issuing points and offers home policy registration requests and a complaint form.

If the SMO cannot resolve your issue, you can contact the regional OMS fund of the Rostov Region. To compare insurers for other types of cover, see the Polis Re insurance company directory.