About the company
AlfaStrakhovanie-OMS LLC is a health insurance organisation belonging to the AlfaStrakhovanie group. The company works only in the compulsory health insurance (OMS) system under Bank of Russia licence OS No. 0193-01 (reissued on 17.09.2025). Its head office is in Moscow, on Likhachyova Avenue.
The group's commercial products — voluntary health insurance, life, property and motor insurance — are provided by other AlfaStrakhovanie companies, primarily AlfaStrakhovanie JSC.
What a health insurance organisation and an OMS policy are
A health insurance organisation (SMO) operates in the compulsory health insurance system (OMS) under Federal Law No. 326-FZ. It issues policies, pays for the medical care of insured people out of OMS funds, checks the timeliness and quality of treatment and protects patients' rights, including through insurance representatives.
- The OMS policy is free — nobody should charge you for issuing it.
- The policy is valid throughout Russia: it entitles you to free medical care in any region.
- Today the policy exists primarily as an entry in the unified register of insured persons: the unique policy number, an extract or a digital policy on the Gosuslugi public services portal is enough; a paper form is issued on request.
How to choose or change your health insurance organisation
You can choose an SMO from the list of companies working in the OMS system in your region. The law allows you to change it once per calendar year — the application must be filed no later than 1 November — and more often if you move or if the SMO stops operating in the region. Apply at the office of the chosen company or via Gosuslugi; you will need a passport (a birth certificate for a child) and SNILS (individual insurance account number).
If a clinic refuses free care, misses the required time limits or asks you to pay for services covered by the state guarantee programme, contact AlfaStrakhovanie-OMS — via the contact centre or your insurance representative.
Contacts
Phone: 8 800 555-10-01. Address: Moscow, Likhachyova Avenue, 15, premises 2/6. E-mail: office-oms@alfastrah.ru, website — www.alfastrahoms.ru. Regional office addresses and the procedure for obtaining a policy are listed on the company's website; you can also apply for or replace a policy via Gosuslugi.
OMS does not cover everything: extra services, treatment at private clinics of your choice and many all-inclusive programmes are available under voluntary health insurance (DMS). A request to Polis Re specialists will help you compare DMS programmes from different insurers.